A Powerful Solution for Social Media
Engagement & Customer Care

Engagement

View all of your social messages in one place so you can easily engage with customers across multiple channels. Try it for 30 days.

The Smart Inbox—Now Even Smarter.

Social media engagement starts with finding and responding to the conversations and customers that are talking about your business. Sprout's single-stream Smart Inbox provides the tools to do that, and much more!

Sprout Powers Social Communication

The Smart Inbox brings all of your messages from all of your social profiles into a single stream. Find opportunities to engage, join conversations and respond to customers across networks. Never miss a message that matters to your business!

Try it, free for 30 days
Smart Inbox features

Mark Messages Complete

Focus on the messages that need your attention and hide the completed ones.

Visualize Progress

Compare incoming message volume with completed messages by week/day/hour.

Filter Messages

Profile, message type & time period filtering help you to quickly find what you need.

Monitor Brand Keywords

Set up keywords related to your brand and have results delivered straight to your inbox.

Track and measure engagement with analytics and in-depth reports.

Run your free report
Sprout Social Engagement Report

Make Social Media Engagement a Team Effort

Divvy up the workload and collaborate in real-time to ensure smarter, faster and more personal social communications.

Live Activity Updates

Never duplicate efforts when responding to a customer with our real-time message collision detection.

Team Audit Trail

See who has replied to, tasked or marked a message complete with team attribution right inside the inbox.

Smart Inbox features
Smart Inbox features

Assign Tasks & Manage Tasks

It's critical to get your customers’ inquiries into the right hands to ensure quick response times. Assign messages to your teammates for optimum efficiency.

Find out more about Collaborative Tools

Seamless Social Support

Create a support ticket from any social message. Track and manage support issues in Zendesk and UserVoice without leaving Sprout’s social engagement dashboard.

Find out more about Helpdesk integration

A Powerful Platform for Social Media Engagement

Sign up for a 30-day free trial and discover a new way to engage.

Start Your Free Trial