Yelp Publicly Shames Businesses for Using Fake Reviews

Pinterest isn’t the only site cracking down on abuse this week. Yelp introduced a new consumer alert label that will appear on the pages of businesses that have been caught buying reviews.

A page full of five-star reviews tempts some of the least ethical businesses. Several have tried to game the system, and Yelp is finally taking action. After a sting operation in which a Yelp employee pretended to be an “Elite” reviewer responding to review solicitations on Craigslist, the company caught several businesses red-handed. As a warning to others, Yelp will add a consumer alert to those pages.

It reads: “We caught someone red-handed trying to buy reviews for this business. We weren’t fooled, but wanted you to know because buying reviews not only hurts consumers, but also honest businesses who play by the rules. Check out the evidence here” — which links to more details.

The alert will be removed after 90 days unless the business continues to mislead consumers. Currently nine businesses have this alert posted to their pages, but the company will continue dolling them out as needed. Eventually Yelp hopes to be able to notify consumers when a business has received a large amount of reviews from the same IP address.

Whether you’re buying fake Likes, followers, or reviews, you’re not helping anyone, especially not potential customers. Chances are if an experience doesn’t live up to the fake reviews, the real reviews will be harsher than Yelp’s warning.

[Via: Search Engine Land, Image credit: Yelp.com]

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Author: Jennifer is a former sorority girl turned geek, writer, and mobile app enthusiast. She has worked as a community manager/social media strategist for several startups. Most recently she has been writing for Sprout Social and Today’s iPhone. Jennifer is passionate about social media, apps, and kinesiology – she literally has a skeleton in her closet.

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Dan Harlon
Dan Harlon

Interesting they're doing this when they got in trouble not too long ago for posting negative reviews higher on the page of businesses who refused to buy ad space on the site.

cyrilmanning
cyrilmanning

@tsruiz1 I like it too. But how do they catch people?

tsruiz1
tsruiz1

@cyrilmanning One of their employees posted a fake @craigslist ad for businesses to buy reviews.

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