A Better Way to Manage Your Social Messages
Never Miss a Social Message
The Smart Inbox brings all your messages from all your profiles into a single, filterable stream.More on Smart Inbox
Monitor Brand Keywords
Set up keywords related to your brand and have results delivered right to the Smart Inbox.More on Monitoring
Build & Manage Lasting Customer Relationships
A More Complete Customer Profile
View full Twitter conversation histories, customize contact records and share notes across your team in order to build a more complete customer profile.
Bidirectional Communication System
Zendesk, UserVoice, and Salesforce integrations enable sales, support and social teams to work together to provide the best customer experiences.More on Social CRM
Seamlessly Publish Across Networks & Devices
Cover the Entire Publishing Process
Draft, schedule, queue and post messages to Twitter, Facebook, Google+ and LinkedIn. Shorten links, attach photos and target specific audiences.
Plan Your Content Calendar as a Team
View scheduled content across the team. Drill down to specific days to review posts or make changes.
Smarter Publishing, Better Engagement
ViralPost® analyzes your followers’ engagement patterns to determine the best time to deliver content.More on Publishing
Track & Measure Your Social Performance
Network and Specialty Reporting
Dig into profile and post-level insights, as well as trends across messages and team responsiveness to better understand brand and team performance.
Unlimited, Presentation-Ready Reports
All analytics are packaged into beautiful, presentation-ready reports that can be custom branded and exported to CSV and PDF at no extra cost.More on Analytics
Make Social Management a Team Effort
Assign and Manage Tasks
Turn any message into a task that can be routed to the appropriate teammate.
Visibility Across Organization
Message-level audit trails and customer records enable smarter collaboration.
Never Duplicate Efforts
Live activity updates prevent your team from replying to the same message twice.
Scale Team Management with Flexible Software
Flexible Account & Group Structure
Set up autonomous groups to organize internal teams and social proﬁle arrangements that complement—not reshape—your unique organizational structure.
Account Security & Profile Protection
Keep full control of your social profiles by granting precise profile, publishing and reporting permissions to each user—without sharing company passwords.More on Account Structure