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Author: Don Power is the Managing Editor of Sprout Insights. He writes content and edits articles produced by others. Don is also a Social Media Consultant and Professional Speaker. Connect with Don on Twitter: @donpower

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To go along and support what I said below, I'd be willing to bet Sprout Social believes in Authenticity as well and is partially why the Sprout Social product has tools that allow you to search and see followers whom do not tweet or interact with you. Allowing you to find the most engaging and influential followers (customers) and decide to minimize efficiently based upon those results.

Hi Dan. Great points you raised in both comments. Of course, you are quite correct in assuming that Sprout Social believes in authenticity. In fact our 'Schedule' tool is specifically designed to discourage spamming or 'mass automation'.

Like you said - there's nothing wrong with efficiencies and automation IF it actually permits you to be more authentic (ie: taking the time to reply with quality).

All that being said, however, my personal style demands that I reply, respond and engage as close to real time as possible. When you interact with me on social media, there's a bum in the seat - I'm there - interacting in real time.

I don't think anyone will "judge" anyone else harshly for whatever social media tactics they choose to employ, so long as they never let those tactics overshadow the main goal of social media in the first place - genuine social interaction.

Great comments Dan - thank you so much for your insight!

- Don

I'm a minimalistic type of person and believe that less is more. I think a person should schedule a time to reply to all there followers' tweets just like they should schedule a time to reply to all there emails. Doing so helps a person become more productive in getting work done and not scatterbrained. This can happen very easily with the constant flow of information from so many different directions. Focus is becoming very hard and by disciplining yourself to schedule tasks such as replying to followers allows yourself to reply more sincerely. My minimalistic views come in to play here: If some of your followers "Unfollow" because of this, then they weren't worth having follow you anyways. The idea is Quality over Quantity! Authenticity over a quick response just to get it over and maybe hold onto a follower that really isn't sincere. The followers who continue to follow despite your scheduling are the ones that understand the nature of a true authentic and sincere reply that shows you really care and thought about there tweet. Of course, if you feel the need to immediately reply, you do so but that is your option.

I use a combination of scheduled tweets through Hootsuite, and real time tweets.
I think my 2500 followers understand that I am a busy person and cannot always reply immediately, I do check in very often though and reply as soon as it's possible. I use it much like I would use email. Tweet to me that needs a response and you will receive a reply within a couple hours most times. If it is more urgent than that, phone me.

Scheduled tweets might do the trick, if you release frequent updates or engage in various promotions whereby the reach of your message is directly related to its purpose. Even so it can still backfire if you're audience demands and answer and you get it delivered hours later or even the next day... I for one (not representing any businesses or handling any corporate SM accounts) prefer not to use it and list this option in the same category of automated mass tools that take away the personal input and therefore damage the quality of the intended interaction.

As with Twitter we reach worldwide audience, I think tweeting the original tweet after every 4 hours will reach your audience in every county, I hope this helps :)

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