VIPs are identified by a dark blue bar beneath their avatar so anyone from your team can identify and escalate these messages, whether immediately responding or passing along to a stakeholder or client. If you have a lot of VIPs, you can add up to 1,000 handles to the list.
Improved Influencer Indicators
We’ve also replaced our previous influencer score with the number of Twitter followers, broken into three tiers, to make it easy to identify messages that will likely be seen by a lot of people.
At the same time, we replaced the star indicator with colored bars, just like the VIP list, so high-profile brands can keep a pulse on handles with a large following that are tweeting at them.
Sprout’s new indicators are:
- Light blue: 2–10K followers
- Green: 10K–100K followers
- Orange: 100K+ followers
Of course, we will continue to work on enhancements that make our customers’ lives easier. Stay tuned for more updates.
Rebecca Walker: Rebecca is a product marketing specialist by day and amateur chef by night. She loves Chicago summers, yoga, reading and bulldogs (especially her stubborn Frenchie, Gunner).
sounds really cool, but maybe i'm missing something. How does adding followers who are vocal about complaints limit the spread of negative sentiment?
@boyinthebarrel The faster you address a public complaint, the sooner the issue can be resolved. By identifying significant users in the inbox, your team can quickly pinpoint messages that should be responded to immediately.
@Rebecca Walker got it, thanks! so we're not "adding followers", we're just marking complainers as VIPs so they're easier to spot each time they complain.
@boyinthebarrel Correct! Alternatively, you could add a list of your most vocal supporters to thank them when they Tweet about you. There are many possibilities!
Interesting new feature. But the colour scheme is confusing. When someone is a VIP, that is indicated with a blue bar. At the same time, an influential in the lowest tier has a light blue bar. Why not use a more intuitive colour scheme for the influentials, e.g.: yellow for an influential in the lowest tier, orange for the middle tier, red for the top tier? In that case, you could still use a blue bar for VIPs and it will not confuse users.
@Rene Vlak I'm sorry to hear that. Another way to determine what influencer category someone falls in is to scroll over or click on the avatar - this may eliminate some of that confusion. I will pass your feedback along to our team to review. Thanks for the feedback!
@Rebecca Walker Thanks, Rebecca!
It would be helpful if the color coding showed in the smart inbox feed without having to click on a tweet to know their influencer scores.
@JB Hey JB, the color codes do show in the Smart Inbox feed as light blue, green, orange and dark blue bars beneath the person's avatar. You can also hover over the avatar to see which influencer category someone falls in. If you are not seeing a colored bar, the user has less than 2k followers.
@Rebecca Walker Good advice
Interesting TW Influencer take. I had the thought several years back Twitter should custom color your stream so you know when to reply to tweets, could follow conversations of interest (or Tweet Chats) and other topics of interest on your stream desktop or mobile. This type of functionality could make it more useful as TW has become noisier (more more helpful/insightful tool) in the last 9+ years.
Interesting feature. I may be missing something obvious, but how do I actually add users to a VIP list?
@rubensteinben To add users to a VIP list, you must have a Team or Enterprise plan, and have manager access to the profile. From there, you can add people by going to your settings.
Nice addition, guys, looking forward to trying this out. Out of curiosity, will something like be filtered into the Twitter report, to give an idea of how a brand is doing share of voice-wise with these types of folks?
@Danny Brown Glad to hear you are excited about this feature! We think it will be very useful.
We are looking for feedback from users about how they would like to see this evolve, which we will factor in as we plan additional enhancements. I'll pass this along to our team for consideration - thanks for the input!