At Sprout Social, we are continuing to add to our suite of Twitter analytics tools—now with the all-new Twitter Listening Report. This report, available in Team and Enterprise plans, provides unprecedented and extensive access to powerful data so that you can track current and historical keyword usage across all of Twitter.
The Twitter Listening Report calculates aggregate Tweet counts for any given keyword or search phrase on Twitter across any time period. With this new report, brands and agencies can:
- Visualize the effectiveness of Twitter campaigns, past and present.
- Understand share of voice across brands, product lines or competitors.
- Uncover trends in the usage of brand relevant keywords and hashtags.
Dig Deeper Into Keyword Usage
To build your report, open the keyword picker menu, and click Add Keyword. The Add Keyword screen allows you to enter a keyword—such as a branded phrase, brand name or hashtag—using Twitter search operators, just like when you create Brand Keywords in the Smart Inbox.
Adding multiple keywords enables you to compare and benchmark usage. It also lets you view share of volume. What’s more, the legends of the Keyword Volume and Share of Volume sections of the report are interactive, so you can add or remove keywords from the charts and tables without needing to rerun the report.
The Stats by Keyword section digs in deeper, displaying powerful trend analysis on the per-keyword basis. This includes the keyword’s peak day of usage within the reporting timeframe and displays sample Tweets from that day.
There are many ways to use the Twitter Listening Report to gain insights that will help you make better business decisions. We’ve highlighted a few below that may be of particular value to agencies and brands.
Monitor & Analyze Campaigns
Whether you’re running a one-time, seasonal or annual campaign, a key piece of the puzzle is determining success. The Twitter Listening Report analyzes Tweets and quantifies total volume, average volume per day and growth as well as a sampling of those Tweets and engagements. You can examine an individual campaign to see how much volume it generated or to determine growth over time, or multiple campaigns to see which ones resonated best with your target audience.
Brands analyzing campaigns may include:
- A retailer benchmarking the success of recurring campaigns year over year
- A CPG brand trying to understand which product lines and accompanying marketing initiatives resonated best with target audiences
- Travel and hospitality providers digging into seasonal trends based on the usage of branded campaign hashtags and keywords
Measure Keyword Effectiveness
You can currently monitor keywords important to your brand in Sprout’s Smart Inbox; now, you can also report on those keywords. Simply add the same keyword, phrase or search operators to the Twitter Listening Report to discover trends in usage. Use this information to correlate to significant events, important changes or even a PR crisis, and adjust your social engagement strategy accordingly.
Brands determining keyword effectiveness may include:
- A higher education institution looking to understand which of its branded hashtags or keywords resonate most with specific student groups
- A media brand quantifying which current events gain the most traction in the social community
- A government agency wants to pinpoint which alerts are most widely spread to make future strategy decisions
Benchmark Against Competitors
If you’re looking to launch a new product, determine how current products are comparing to newcomers or benchmarking your existing product lines, the Twitter Listening Report provides insight to share of volume to determine your product’s place in the social market. Sprout’s charts are interactive, so you can click on a keyword or graph to isolate and view the data with ease when comparing multiple keywords.
Brands monitoring competitors and market share in the social space may include:
- A technology brand tracking its share of volume against its competitors to determine which brand is more prominent in the social community
- A CPG brand comparing its seasonal promotions against a competitor’s to make informed strategy changes.
- A travel and hospitality provider benchmarking its brand against its top competitors to find opportunities to grow its market
Stay tuned for even more new and improved reports as we continue to enhance our reporting capabilities. And as always, let us know if you have any questions or feedback.
Rebecca Walker: Rebecca is a product marketing specialist by day and amateur chef by night. She loves Chicago summers, yoga, reading and bulldogs (especially her stubborn Frenchie, Gunner).
This is great, especially at a time when we are looking at making a decision, however Instagram is growing, particularly in our sector, similar depth analytics for Instagram would be even more useful (for us)
@krikdee Yup. Might have got us to switch over if it could do it for Instagram.
@krikdee Glad to hear you like the report! Instagram is a big focus for us and we will be looking to add more features and capabilities in the future. I'll pass along your request for a similar report to our team.
Aw man. What timing! I was so excited that this popped up as an alert since we just launched a hashtag campaign today. But I guess it doesn't apply to my paying account. I second @choose901's sentiments!
@choose901 Hi there! Sprout's Twitter Listening Report provides access to premium data on par with enterprise-level listening tools which is why it's currently available in our Team & Enterprise plans. I'll be sure to pass your feedback along to our team.
@Rebecca Walker We are on Team plan but still unable to find these analytics. How can we get access?
@BreeBrenda If you don't see Twitter Listening as an option in the Reports tab, I would recommend contacting customer support (email@example.com) and they can dig into this for you.