Community managers are in the field every day, talking to customers or brand fans and followers, but how do they best learn from each other? The real wisdom and value lies in sharing experiences and tangible ideas – especially as the social management profession matures.
Brit Thompson, Sprout’s social marketing manager, believes there’s some amazing untapped knowledge out there. “We talk to some of the best community managers day in and day out because of our business. Our goal is to help start a conversation among community managers and foster a way for them to share ideas to maximize their productivity, sharpen their creative edge, and maintain balance in their day-to-day.”
Sprout’s kicking off a series highlighting some of the best community managers out there, offering their tips and suggested resources. The real wisdom and value lies in sharing experiences and tangible ideas – especially as the social management profession matures. And we’d like to share all their tips with you.
To start off our series as the first of many excellent community managers, we have Gossip Genie’s Darryl Villacorta, and his choices for what invigorates and primes him for ongoing success as a community manager. Click the image above or visit the Pinterest pin board to see his tips!
Darryl shared his thoughts on how he stays inspired — one of the three things he chose was a killer RSS reader. “I do a lot of reading and it’s somewhat cumbersome to go from website to website to access articles and stay on trend,” he said. “I’m a huge fan of publishing from the Feedly RSS Reader!”
We’d also like you to share your own tips. Tweet @SproutSocial with the hashtag #CMFieldGuide, leave comments here, or visit us on Facebook and Google+ to share your suggestions. Whether it’s general tips, tricks of the trade, favorite resources and gadgets – tell us what goes into your daily routine and the result will be a shareable, useful Community Manager Field Guide. We can’t wait to hear from you!
Samuel Axon: Samuel is the Editorial Director supervising Sprout Social's editorial and web content projects. He has years of experience in blogging and social media, having previously worked as an editor at social media and technology news sites Mashable and Engadget. He also helped build the white label web content management system Crowd Fusion from the ground up.