About Sprout Social

Our care team can quickly address customer inquiries and feedback, enhancing customer satisfaction and loyalty. Since switching to Sprout, the Smart Inbox feature has cut response time in half, as the team can move through the inbox much faster than before. The team manages 600+ cases a week and saves 2 days of work each week—over 830 hours a year.

Josh Martin Director of Social Media and Brand Engagement at Papa Johns

When I started, agents would beg not to have to manage social customer care tickets. Now, agents proactively ask to work on social tickets because the process is much more efficient. I love that for my agents' job quality. For me, Sprout helps retain people and improves my own job satisfaction.

Sara Smith Manager of Consumer Services at ScottsMiracle-Gro

Sprout Social is a big part of our social program. Recently, adding employee advocacy has given more employees a view of how great the platform is. I greatly enjoy how hands-on the Sprout Social team is with all their accounts. The updates are timely and relevant and keep up with social trends. I'm looking forward to hopefully integrating the entire suite of products in the future.

Ashley Manivong Social Media Manager at BMC

The most significant benefit of using Sprout is its impeccable customer service. We chose Sprout not only because it's a superior product but also because of its relationships. Using Sprout has helped increase engagement, impressions, and followers for all of our accounts in the last year. We also launched an employee advocacy program and have seen a strong push from our recruiting team.

Dan Levey Social Media Manager at Nelnet