Powerful, Approachable Software for Social Business

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Smart Engagement

Seamless Publishing

Actionable Insights

A Better Way to Manage Your Social Messages

Never Miss a Social Message

The Smart Inbox brings all your messages from all your profiles into a single, filterable stream.

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Monitor Brand Keywords

Set up keywords related to your brand and have results delivered right to the Smart Inbox.

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Build & Manage Lasting Customer Relationships

A More Complete Customer Profile

View full Twitter conversation histories, customize contact records and share notes across your team in order to build a more complete customer profile.

Bidirectional Communication System

Zendesk, UserVoice, and Salesforce integrations enable sales, support and social teams to work together to provide the best customer experiences.

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Social Media Publishing

Seamlessly Publish Across Networks & Devices

Cover the Entire Publishing Process

Draft, schedule, queue and post messages to Twitter, Facebook, Google+ and LinkedIn. Shorten links, attach photos and target specific audiences.

Plan Your Content Calendar as a Team

View scheduled content across the team. Drill down to specific days to review posts or make changes.

Smarter Publishing, Better Engagement

ViralPost® analyzes your followers’ engagement patterns to determine the best time to deliver content.

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Track & Measure Your Social Performance

Network and Specialty Reporting

Dig into profile and post-level insights, as well as trends across messages and team responsiveness to better understand brand and team performance.

Unlimited, Presentation-Ready Reports

All analytics are packaged into beautiful, presentation-ready reports that can be custom branded and exported to CSV and PDF at no extra cost.

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Make Social Management a Team Effort

Assign and Manage Tasks

Turn any message into a task that can be routed to the appropriate teammate.

Visibility Across Organization

Message-level audit trails and customer records enable smarter collaboration.

Never Duplicate Efforts

Live activity updates prevent your team from replying to the same message twice.

Scale Team Management with Flexible Software

Flexible Account & Group Structure

Set up autonomous groups to organize internal teams and social profile arrangements that complement—not reshape—your unique organizational structure.

Account Security & Profile Protection

Keep full control of your social profiles by granting precise profile, publishing and reporting permissions to each user—without sharing company passwords.

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Social Media Team Management

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