The Smart Inbox—Now Even Smarter.
Social media engagement starts with finding and responding to the conversations and customers that are talking about your business. Sprout's single-stream Smart Inbox provides the tools to do that, and much more!
Mark Messages Complete
Focus on the messages that need your attention and hide the completed ones.
Compare incoming message volume with completed messages by week/day/hour.
Profile, message type & time period filtering help you to quickly find what you need.
Monitor Brand Keywords
Set up keywords related to your brand and have results delivered straight to your inbox.
Make Social Media Engagement a Team Effort
Divvy up the workload and collaborate in real-time to ensure smarter, faster and more personal social communications.
Live Activity Updates
Never duplicate efforts when responding to a customer with our real-time message collision detection.
Team Audit Trail
See who has replied to, tasked or marked a message complete with team attribution right inside the inbox.
Assign Tasks & Manage Tasks
It's critical to get your customers’ inquiries into the right hands to ensure quick response times. Assign messages to your teammates for optimum efficiency.
Seamless Social Support
Create a support ticket from any social message. Track and manage support issues in Zendesk and UserVoice without leaving Sprout’s social engagement dashboard.
A Powerful Platform for Social Media Engagement
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