UserVoice Integration
Sprout Social & UserVoice® have joined forces to create a simpler way to integrate social media and support! Your social media team can seamlessly create, track & resolve tickets from the Sprout application, keep both systems in sync and let your customers support team focus on what it does best!
How to Connect UserVoice® to Sprout
- Once you are logged into Sprout, head over to the gear icon in the upper right corner and select Helpdesk Integration from the settings menu.
- On the Helpdesk integration screen, locate UserVoice® & click the Connect button. This will start the authorization process.
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Enter your UserVoice® URL and click Continue to proceed to UserVoice® authorization (this is a public web address that should look something like this: yourcompany.uservoice.com).
When you’ve successfully granted Sprout access to your UserVoice® account, Sprout & UserVoice® will stay in sync whenever you create a new ticket.
How to Create Helpdesk Tickets in Sprout
- Click the task pin icon on any message to assign the item to a team member. After you click on the icon, you will be taken to the the New Task screen.
- Once on the New Task screen, simply click the Helpdesk checkbox at the top of your team list and the task will also become a UserVoice® support ticket when you save the task.
