Social Customer Service Tools For Business

Monitor, prioritize, engage and collaborate across teams to address issues, build customer relationships and generate advocacy with our social customer service tools.

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Social Customer Service

Easily respond to customers quickly and personally

Trusted by over 25,000 customers worldwide.

Response management

Never miss a message with Sprout’s unified social inbox, a seamless combination of real-time monitoring and response management tools.

Never get your wires crossed on social

Live activity updates in the inbox show you in real-time when a teammate is viewing or replying to a message on social.

Intuitive message approval

Sprout’s built-in message approval workflow is great for compliance, legal, agency collaboration or review.

Turn any message into a task

Easily turn any social messages into actionable tasks and add helpful context by designating a type or including a note.

Powerful & easy-to-use social software

Discover a scalable, powerful way to optimize your social efforts. Let us show you how.

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