Complete Archive of Historical Conversations
Sprout makes entire customer histories instantly accessible. Whether browsing the Smart Inbox or composing a message, historical conversations are a click away.
No other social CRM tool on the market makes historical record interaction so easy.
Customizable Contact Fields
Catalog customer and prospect details directly from your dashboard.
Take notes–from the best time to reach a contact to conversation details from offline interactions.
Visibility across your organization Everyone can access a contact's complete history, contact information and notes. There's no duplication of efforts and anyone can pick up where another team member left off–without missing a beat.
Sophisticated Search &
Sprout's search and prospecting tools help you find your targeted audience and join relevant conversations in a snap. Save searches and view results in the dashboard's feeds section for efficient monitoring.
- Geotargeting People Search with Geotargeting allows you to search within Twitter profiles so you can connect with new influencers.
- Engagement Suggestions Suggestions nominates Twitter users you may want to engage with based on conversations, mentions and those who follow your profiles.
Additional CRM Support
Bidirectional System Integrations
Sprout integrates with existing systems to make your entire software suite more powerful. All of your contact information and history is available across systems. Sprout's seamless integrations with Zendesk, Salesforce and UserVoice to give you a 360° view of every contact so that all of your teams can gain valuable context to inform their sales, support and social conversations.Find out more about HelpDesk »