Deliver Exceptional Customer Support
with Helpdesk

Collaborate with your team

Our tools help companies provide a better customer experience and drive value across departments.Try it for 30 days.

Turn Messages into Support Tickets

Turn social media conversations into customer support tickets and easily capture your customers’ queries with just one click. Let your customer use the social channel they prefer, while your support efforts can stay in your existing help desk platform.

Track and Resolve Tickets Without Leaving Sprout

Create, track and manage support issues to resolution without leaving your dashboard. All customer support ticket communications are tracked in both applications, so it’s easy to coordinate between your customer support and social media teams to ensure everyone’s in the loop.

Ensure Quick Response Times

It’s critical to get your customers’ online inquiries in the right hands to ensure quick response times. Our tools help companies provide a better customer experience and drive value across departments.

Response Workflow

Helpdesk Integrations

Businesses now use social media to resolve various problems. If a support related issue is tweeted or posted to your Facebook Wall, your social media team may send it to your customer support team for help.

Help Desk Integrations

Sprout’s Helpdesk integration solves support resolution issues with a bidirectional communication that enables teams to not only create, but also track and manage support issues all the way to resolution without leaving the Sprout dashboard.

Our Helpdesk integration is available with Zendesk® and UserVoice® (other partners coming soon!). If you currently use Zendesk® or UserVoice for your support team, you can easily connect your account in your Settings » Helpdesk.

A Powerful Platform for Social Customer Support

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