Turn Messages into Support Tickets
Turn social media conversations into customer support tickets and easily capture your customers’ queries with just one click. Let your customer use the social channel they prefer, while your support efforts can stay in your existing help desk platform.
Ensure Quick Response Times
It’s critical to get your customers’ online inquiries in the right hands to ensure quick response times. Our tools help companies provide a better customer experience and drive value across departments.
Businesses now use social media to resolve various problems. If a support related issue is tweeted or posted to your Facebook Wall, your social media team may send it to your customer support team for help.
Sprout’s Helpdesk integration solves support resolution issues with a bidirectional communication that enables teams to not only create, but also track and manage support issues all the way to resolution without leaving the Sprout dashboard.