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What’s New in Sprout

March 3, 2015

Sent Message Report Filters Facebook Unpublished Posts

The Sent Messages Report for Facebook now includes the option to show or hide unpublished posts. This allows social media teams to exclude paid ad posts and only report on engagement results from organic sent messages.

  1. How To
  2. Click on the Reports tab.
  3. Go to the Sent Messages then select Facebook.
  4. In the overview box, check Include Unpublished Posts to include or uncheck to omit.
Sent Message Report Filters Facebook Unpublished Posts

Publish to LinkedIn from iOS App

Compose and publish messages to LinkedIn Company Pages from the Sprout mobile application.

  1. How To
  2. Click the Compose icon.
  3. Select your LinkedIn profile from the profile picker.
  4. Compose and publish, schedule, queue or draft your message.
Publish to LinkedIn from iOS App

Hide Completed Messages Filter Removes Sent Messages from Inbox in iOS App

When the Hide Completed Messages toggle is turned on in the Smart Inbox, the Sent Messages filter will automatically be turned off. Messages that have been marked as complete and sent messages will be removed from the inbox stream to give mobile users a more streamlined view of messages that need attention.

  1. How To
  2. From the Inbox, click on Configure Inbox.
  3. Under Inbox Items, use the toggle button to turn on and off.
  4. If toggle is turned on, from Configure Inbox under Message Type, Sent Messages will be grayed out.
Hide Completed Messages Filter in iOS App

January 21, 2015

Hide Completed Items Filter Removes Sent Messages from Inbox Feed

When the Hide Completed Items box in the Smart Inbox is checked, the Sent Messages checkbox will automatically be turned off and these messages removed from the stream. This gives a true look at the messages you still need to take action on in the Inbox and allows you to work towards inbox zero.

  1. How To
  2. To enable this functionality and filter out sent messages, from the Smart Inbox check Hide Completed Items.
  3. To disable this functionality and view sent messages, from the Smart Inbox uncheck Hide Completed Items and check Sent Messages.
Hide Completed Items Removes Sent Messages

Removed Mark as Complete from Task Assignment Screen

The default option of marking messages that have been tasked as complete from the task assignment screen has been shut off. When tasks are being assigned, there is no longer an option to mark the message as complete which would remove it from the Inbox feed. This allows tasks to remain in the Inbox so you see which tasks need to be completed, and tasks cannot be removed from the Inbox until truly completed.

Removed Mark as Complete from Task Assignment

January 13, 2015

View Twitter Emojis in Sprout

Stay on top of sentiment with Twitter messages that use emojis. View emojis in the Inbox and conversation history.

Note: Not all internet browsers support emojis.

View Twitter Emojis in Sprout

Twitter Images Enhancement

View images from Twitter messages without leaving the Sprout application. From the Inbox, History, and Twitter Feeds, click the link to view the image in a pop-out box.

  1. How To
  2. Select a message with an image URL.
  3. Click the link to view.
  4. Click the X to close the pop-out box.
Sprout Twitter Image Enhancements

Twitter Collaboration Enhancement

In conversation history, Twitter messages sent from Sprout now show the team member’s name that replied. This enhancement shows users at a glance which person responded, giving greater insight to collaboration between team members and provides accountability insight for managers.

History appears when viewing a contact and in Twitter reply.

Enhanced Twitter Collaboration in Sprout

January 7, 2015

Twitter History Enhancement

Twitter conversation history has been enhanced so that when multiple profiles are mentioned in a Tweet, the message is stored in the history for each mentioned profile as well as the original sender. This enhancement ensures that all of your interactions with profiles are tracked regardless of which profile the Tweet came from or was mentioned.

Example: “It’s cold today, stay warm with hot coffee! @BosSproutCoffee @ChiSproutCoffee @NYCSproutCoffee (sent by @MySproutCoffee)”. All three profiles mentioned and the sender will see this message in their respective Twitter history.

History appears when viewing a contact and in Twitter reply.

Sprout Twitter History Enhancements

Twitter Tracking Enhancement

Retweets are now logged in Twitter conversation history. As you view contacts and respond to Tweets, you can see if a person has retweeted your messages and which ones they have retweeted.

  1. How To
  2. From the Inbox, click on a contact or hit Reply on a message.
  3. See or switch to History to view conversation history.
  4. Retweeted messages are labeled Retweeted by.
Sprout Twitter Tracking Enhancement

Mark Messages as Complete in iOS and Android

In the mobile app you can now mark messages as complete and hide completed messages from the Inbox to stay focused on those you haven’t gotten to yet.

  1. How To
  2. From the Inbox, select a message and click the Checkmark Icon to mark as complete.
  3. To hide messages marked as complete, click on Configure Inbox and turn Hide Completed Items to On.
  4. Click Done to return to the Inbox.
Mark Messages As Complete in Sprout iOS Android Apps

Select Time Frame in iOS

In the iOS mobile app you can now filter the Inbox by selecting a time frame to view messages you need to focus on.

  1. How To
  2. From the Inbox, click on Configure Inbox.
  3. Under Inbox Items, click on the date range.
  4. Select the date you would like to view and a green checkmark will indicate the chosen time frame.
  5. Click Back and Done to return to the Inbox.
Select Time Frame in Sprout iOS App

December 17, 2014

Connect Your LinkedIn Company Page to Your Sprout Social Account

Keep your LinkedIn followers updated with the latest company news, brand content and job postings by publishing messages to your LinkedIn Company Page from Sprout.

Note: In order to connect a LinkedIn Company Page, you’ll need to have administrative access to the profile. Learn more about becoming an administrator on your company’s LinkedIn page here.

  1. How To
  2. Click the Connect a Profile icon to the right of the group picker menu, or from the gear menu, select Users & Social Profiles and then click Connect Social Profiles.
  3. From the Connect a Profile screen, select LinkedIn and click the Add LinkedIn Company Page button.
  4. Follow the next few screens to select which page(s) to add, and which groups and users to grant access to.
Connect Your LinkedIn Company Page to Sprout

Start Publishing to your LinkedIn Company Page from Sprout Social

Now you can take advantage of Sprout’s advanced publishing tools to publish, create drafts, schedule and queue messages to post to your LinkedIn Company Page.

  1. How To
  2. From the Compose window, select your LinkedIn Company Page(s) from the profile picker.
  3. Compose your message.
  4. Click Send to publish. You can also schedule, queue, or draft the message by selecting these options.
Seamlessly Publish Across All Your Social Channels

View and Manage your LinkedIn Company Page Messages from Sprout’s Publishing Tab

Visit the Publishing tab to view scheduled content on the calendar, drill into specific days, or to manage your queue and drafts. This is a great way to collaborate and easily manage content creation across your team.

  1. How To
  2. From the Publishing tab, select Scheduled, Sprout Queue or Drafts from the menu on the left.
  3. In Scheduled, Sprout Queue or Drafts, click a message to see message details and either edit, delete or Send Message Now.
Add LinkedIn to Your Shared Content Calendar

Delete Facebook Posts from Sprout

You can now delete spammy or inappropriate Facebook posts on your Facebook Pages from within Sprout.

  1. How To
  2. Click the gear menu on the message you’d like to delete.
  3. Click Delete from Facebook.
  4. Click OK when asked if you want to: Permanently delete this message?
Delete Facebook Post through Sprout

December 11, 2014

Get Notifications for New Messages in Other Groups

Visual indicators in the group picker will alert you when you have new messages in other groups.

  1. How To
  2. Look for a green dot to appear above the Group Picker menu arrow.
  3. Click on the Group Picker drop-down menu.
  4. Groups with a green dot next to the group name have new messages.
  5. Click Clear in the message preview pane to remove the new message indicator (green dot).
New Message Indicator Preview

Preview Other Inboxes Without Switching Groups

Hovering over a group name in the group picker menu will activate a message preview pane displaying the latest messages from your other groups’ respective inboxes.

Note: Clicking the group name will switch you to that group.

  1. How To
  2. Look for a green dot to appear above the Group Picker menu arrow.
  3. Hovering over the group name will activate the message preview pane (no click necessary).
  4. Messages are read-only, but message status and reply/task tracking icons will display.
  5. Click Clear in the message preview pane to remove the new message indicator (green dot).
Preview Other Inboxes Without Switching Groups

December 9, 2014

Distinguish Between Facebook Comments & Replies in the Inbox

Comments and replies are now labeled separately in the Smart Inbox, so it’s easy to identify comments on posts and replies to comments.

Distinguish Between Facebook Comments and Replies in the Inbox

Easily See How Conversations Progress in Facebook Conversation View

Threading of comments and replies make it easy to follow how a conversation has developed over time.

  1. How To
  2. Click on a Facebook comment or reply in the Smart Inbox to open conversation view.
  3. Scroll down to view older comments or click on Load Newer Comments to see newer ones.
Easily See How Conversations Progress

Reply to Individual Comments on your Facebook Posts

You can now select individual comments to directly reply to on Facebook. Replies will be threaded with comments, making it simple to determine which reply goes with which comment.

  1. How To
  2. Click on a Facebook comment or reply in the Smart Inbox to open conversation view.
  3. Compose your reply and hit Reply.
Reply to Individual Comments on your Facebook Posts

Attach Pictures to Facebook Comments & Replies

Showcase your brand’s character and add informative pictures to comments and replies on Facebook.

  1. How To
  2. In the Facebook conversation view, drag and drop an image file onto the reply box or hit the camera icon and select a file to upload.
  3. Compose your reply and hit Reply.
Attach Pictures to Facebook Comments and Replies

See Facebook Links, Photos & Video Thumbnails in the Inbox and Conversation View

Get better context for rich media posts and their comments with thumbnail images for link, photo and video posts in the inbox and conversation view screens.

See Facebook Links, Photos and Video Thumbnails

See & Change which Facebook Comment You’re Replying To

It’s easy to know which Facebook comment or reply you’re responding to by looking for the green bar. If you want to change the comment or reply you’re responding to just click reply on the new one. The green bar will update so you always know which comment you’re replying to.

Change which Facebook Comment You’re Replying To

Quickly Like Facebook Messages on Sprout's Android App

You can now like and unlike Facebook messages from the Sprout Android app by long pressing on the message.

Quickly like Facebook messages on Sprout's Android App

November 17, 2014

Push Notifications for Twitter Profiles

You can now receive push notifications from the Sprout Android and iOS apps for mentions and DMs. Select which of your connected Twitter profiles you’d like to receive these notifications for by visiting Notification Settings.

  1. How To
  2. Tap on the leaf icon to open the menu.
  3. Select Push Notifications.
  4. Slide Message Notifications for Mentions and DMs to on.
  5. Toggle between on and off for each of your connected Twitter Profiles.

Push Notifications settings

Push Notifications panel

Push Notifications for Tasks

You can now receive push notifications from the Sprout Android and iOS apps for any tasks assigned to you or that you assign to others. Select to receive notifications of new tasks, status changes to your tasks, and new comments by visiting Notification Settings.

  1. How To
  2. Tap on the leaf icon to open the menu.
  3. Select Push Notifications.
  4. Slide Task Notifications to on.
  5. Toggle between on and off for each type of notification.

Push Notifications settings

October 14, 2014

Configure Post Times or Use ViralPost by Profile

You can now configure a set of queue post times or choose to use ViralPost for each of your connected profiles individually.

  1. How To
  2. From Settings select Sprout Queue.
  3. Select a specific profile and click Edit Times or click on a profile then the pencil.
  4. Add up to ten manual post times or select ViralPost and then the number of posts per day.
  5. Click Save.
Set Post Times and Turn on ViralPost by Profile

Visualize Queue Times at a Glance

The Sprout Queue Timeline shows you when you have posts scheduled to go out, as well as which profiles you are using ViralPost for. You can also see additional details including the exact times posts are scheduled for, how long your currently queued content will run for, and whether or not the queue is active or paused for that profile.

  1. How To
  2. From Settings select Sprout Queue.
  3. Click on any profile to view details.
Visualize Queue Times at a Glance

Customize Presets for New Profiles

Configure up to ten post times or choose to use ViralPost for any new profiles that are connected to your account.

  1. How To
  2. From Settings select Sprout Queue.
  3. Select a specific profile (or multiple) and hit Edit Times.
  4. Once you add or confirm the times, select Use for new profiles. 
  5. Click Save.
Customize Presets for New Profiles

Batch Edit Post Times

If you use the same set of times for more than one profile, you can now edit post times or switch to ViralPost for multiple profiles at once.

  1. How To
  2. From Settings select Sprout Queue.
  3. Select multiple profiles or check the box next to Edit Times and click Edit Times.
  4. Add up to 10 manual post times or select ViralPost and select the number of posts per day.
  5. Click Save.
Batch Edit Post Times

October 13, 2014

Updated Weekly Email Summaries

The weekly email summaries have been completely redesigned to make it easier to see and understand the stats that matter, including the addition of comparisons to your 12 week average and Google+ stats.

Updated Activity Summary Email
  1. How To
  2. From Settings select Business Settings.
  3. Scroll to Settings by Group and select Weekly under Email Summaries for each of your groups
  4. Click Save.
Activate Your Activity Summary in Settings

October 1, 2014

Twitter Favorite Counts in Sent Message Detail Stats

You can now see the aggregate number of Favorites for a specific Tweet in the Sent Messages Report.

  1. How To
  2. From the Reports tab, choose Sent Message Report > Twitter.
  3. Click on a specific sent message (Tweet only) and view the Favorite count in the message details to the right.
Sent Message Stats Favorite Count Update

September 25, 2014

Manage Message Status Permission

You can now grant certain team members a new Manage Message Status permission which allows them to view and control a message completion status for each message in their inbox.

  1. How To
  2. From Settings select Users & Social Profiles.
  3. Select a specific user and check the Manage Message Status box.
Manage Message Status Permission

Mark Messages ‘Complete’

Users that have been granted the Manage Message Status permission can now mark messages as ‘complete’ directly from the inbox or from within the reply and task screens.

  1. How To
  2. From any message, click the Mark as Complete icon (blue checkmark in the bottom right of any message).
  3. Or, check the Mark as Complete checkbox in any task or reply screen (the box is checked by default).
Mark Message Complete

Visualize Message Volume & Track Progress on the Inbox Chart

The new inbox chart gives your entire team a visualization and count of inbox items right next to the message stream. Everyone can track overall incoming message volume, and those with Manage Message Status permission can compare against completed messages.

  1. How To
  2. From the Messages tab, look to the chart in the upper right of the Smart Inbox.
Visualize Message Volume & Track Progress on the Inbox Chart

Hide ‘Completed’ Messages from the Smart Inbox

The new inbox chart gives your entire team a visualization and count of inbox items right next to the message stream. Everyone can track overall incoming message volume, and those with Manage Message Status permission can compare against completed messages.

  1. How To
  2. From the Messages tab, check the Hide Completed Items box below the Smart Inbox chart.
Hide Completed Messages from the Smart Inbox

Live Activity Updates & Team Attribution in the Smart Inbox

No longer do you have to hit reply or task to see if someone on your team is viewing or replying to a message. We’ve brought live activity updates and team attribution to the surface displaying them at the message level directly inside the Smart Inbox.

  1. How To
  2. Inside any message, live activity updates will display in real-time.
  3. Hover over the reply, task or Mark as Complete icons to see who has replied, tasked or completed a message.
Live Activity Updates & Team Attribution in the Smart Inbox

Filter Messages in Your Smart Inbox by Time Range

In addition to all the existing inbox filters (profile, message type, and brand keywords), now you can also filter your Smart Inbox by time range. Dig into inbox activity over a certain week, day, or hour by clicking on the Inbox Chart to isolate a set of messages.

  1. How To
  2. From the Messages tab, click on any gray (or blue) bar on the Smart Inbox chart.
Filter Messages in Your Smart Inbox by Time Range

Save Messages

You can now ‘save’ messages into a Saved Messages folder for easy future reference—whether its a Tweet of praise, a post suggesting an improvement, or just a comment to address later on.

  1. How To
  2. From any message, click the Options (gear) icon > Save Message.
Save Messages

August 29, 2014

Updated Task Resolution Terminology

You’ll notice some new terminology when managing tasks. To better describe that a task has been closed and not just completed, we’ve changed “Mark as completed” to “Close task.” You’ll see this in tasks, task emails, and also in the Team report.

  1. How To
  2. Go to the Tasks tab.
  3. Open the appropriate task.
  4. Select Close Task.
New Task Resolution Features

Look Ahead for Contacts When Composing for Twitter

Compose now remembers your recent @name mentions and provides you with those contacts as a shortcut while you type. Your recent @name mentions will show for any messages posted to Twitter (including messages posted to multiple networks). 

Look Ahead for Contacts When Composing for Twitter
  1. Where Will I See It?
  2. Compose
  3. Schedule a Message

July 11, 2014

Updates to Profile Selection When Creating a New Group

Creating groups to organize profiles and team members for your company is even easier with our new layout. Toggle between new and existing profiles, and then select to connect the appropriate Twitter profile or Facebook page to your group.

  1. How To
  2. Click Actions (gear icon) > Users & Social Profiles.
  3. Select Create New Group.
Updated Create New Group

Updates to Send Now for Scheduled Messages

Take advantage of the ability to send a scheduled message right now. Have a message that is scheduled for a future date, but want to send it now? Now you can! Then, decide whether to keep the original scheduled message or to delete it.

  1. How To
  2. Once the message is sent, choose to remove the original message or keep it scheduled.
  3. Under the Publishing tab, go to the Scheduled page.
Updated Send Now for Scheduled Messages

New in Android

  • New long-press shortcuts for frequently used actions (reply, tasks, archive, email) in your Smart Inbox, Feeds, and Sent Messages.
  • Updated wording for empty conversation states in Reply.
  • Fixed a bug that made special characters show up as HTML (i.e., & or <) in Feeds and message details.
  • Fixed a bug that was creating issues with paging on your LinkedIn feeds.

New in iOS

  • New network picker—an easier way to follow new people from any of your networks.
  • Fixed a bug that was creating streaming issues for video links.
  • And fixed more small bugs to enhance your overall experience.
New iOS Network Selector

June 24, 2014

Compose Now Remembers Your Last Used Targeting Selections

Save time when sending messages to targeted audiences—now when you compose a message you’ll notice that we’ve saved your previously selected targets for you.

  1. How To
  2. Click Compose Message and select the profile logo from the footer of this window.
  3. Enter the location you’d like to target and click Save.
Compose Now Remembers Previous Targeted Audience

More Details in Twitter Replies

Gain more clarification on who and what you are replying to. See which message you are responding to by looking for the green status bar in conversation history, and see the follow status of the user you’re messaging from the details sidebar.

Gain more clarification on who and what you are replying to. See which message you are responding to by looking for the green status bar in conversation history, and see the follow status of the user you’re messaging from the details sidebar.

  1. How To
  2. Go to Messages > Smart Inbox.
  3. Click Reply for the appropriate tweet and the message being replied to will be denoted with a green status bar.
New Current Message Indicators on Reply

Easily Connect with Our In-House Experts

Take advantage of a streamlined design when chatting with our support or sales teams. You’ll notice you no longer have to fill in a form with your personal details—we do it for you! Just let us know who you want to chat with and we’ll get you connected.

  1. How To
  2. Click Actions (gear icon) > Chat with Us.
  3. Choose whether you want to chat with Sales or Support.