Find specific messages in the Smart Inbox using keyword search

Locate any received message with a specific keyword or phrase using Sprout’s new Inbox Search. Search through your inbox to engage with any message, tag messages to compare trends over time, and see the exact messages you need to take action on.

  1. HOW-TO:
  2. Go to Messages.
  3. Select the search bar at the top of the screen. 
  4. Type in a keyword (e.g. pizza) or a phrase (e.g. pizza deliver)’. Use quotes if you want to search for the exact phrase (e.g. “pineapple on pizza”). 
  5. Optional: Search through all of your received messages, rather than within your current filters, by selecting Search all messages instead? at the top of the screen. This will update your Inbox keyword search to all-time. Update to a different period of time by selecting the calendar icon at the top of the screen and choosing your desired time frame: Previous 24 hours, Previous 7 days, Previous 90 days, All-time or Custom Range. 
  6. Optional: Keyword Inbox Search results can be bulk tagged, filtered and exported like normal Smart Inbox messages.
Inbox Keyword Search