Collaborate right inside your social inbox
The Smart Inbox brings your social messages from all your profiles into a single filterable stream and equips your entire team with the tools for collaborative workflow.
Watch social media collaboration made easy in the Smart InboxMore on the Smart Inbox
Streamline and manage team workflow with tasks
Task across teams and systems
Identify sales leads, route general tasks or seamlessly create Helpdesk support tickets from any message.
Get messages in the right hands
See who is available online and route messages to alert the appropriate people in-app and via email.
Complete task workflow visibility
View tasks on the team and individual level—quickly filter by open, completed or specific task types.
Measure workflow efficiency
Analyze your team’s active task time, completion ratio and more collaboration insights with the Team Report.
Collaborate on content with team publishing tools
Profile publishing governance
User-based publishing permissions on the profile level provide custom access based on an individual’s role.
Shared publishing calendar
A comprehensive, filterable calendar provides team-wide management across multiple profiles and networks.
Intuitive message approval
Sprout’s built-in message approval workflow is great for compliance, legal, agency collaboration or review.
Create and collaborate on drafts
Message drafts can be used to jot down and save post ideas or for collaborative peer review.
Bidirectional system integrations for stronger team collaboration
Seamless helpdesk support
Zendesk, HubSpot and UserVoice integrations allow social and support teams to create, track, manage and resolve issues without leaving their respective dashboards.More on Social Customer Service
Social CRM capabilities
Create a complete view for marketing and sales by matching social contacts with corresponding customer Salesforce data—all without leaving Sprout.More on Social CRM