While this doesn’t provide much insight for business owners, Yelp’s app is a popular way for customers to connect with local businesses. Last quarter, Yelp was being used on an average of 6 million unique mobile devices.
Personal recommendations carry a lot of weight and can impact your customer’s decision to not only visit your venue, but what he or she purchases as well. Regardless of whether you can see the comments, it’s important to continuously provide excellent service.
[Image credit: roboppy]
Jennifer Beese: Jennifer Beese has worked as a community manager and social media strategist. When she’s not writing, you can find her studying anatomy and physiology—she literally has a skeleton in her closet—or under the stars with her telescope.