Customer service isn’t one of Facebook‘s strengths. Currently many members submit feedback or questions only be met with silence from the company. Today, in an [...]

As Facebook nears 1 billion users, the company is taking some much-needed steps to protect its members’ privacy and security. Facebook has partnered with Microsoft, [...]

After receiving a great amount of feedback from members, Facebook announced that it will soon update its mobile app for Windows Phone users. Like many [...]

A new study has found that more companies are forgoing blogging in favor of engaging with customers through social media platforms like Facebook and Twitter. [...]