Threaded comments and replies in Sprout follow Facebook’s existing hierarchy. You can add new comments or reply to individual comments, but further replies to replies are not threaded — new ones just show up at the bottom.
Attach Photos to Comments & Replies
Think an image will go a long way in answering a customer’s question? Or just want to showcase your brand’s character a bit better with a timely meme or gif? Now you can! Just drag and drop an image or hit the camera icon to add a picture to your comment or reply.
Better Context with Video, Photo & Link Thumbnails
In addition to letting you add photos, we’re also now showing video, photo and link thumbnails from posts, comments and replies right in Sprout’s Inbox and Facebook conversation view.
We encourage you to keep the conversations going and hope that these improvements help you further cultivate your audience on Facebook. As always, your feedback is welcome!
Product Team: At Sprout Social, we embrace and revel in the fact that social media is a crucial component of brand and customer relationships. Our team of dedicated engineers, marketers, designers, product specialists and customer service professionals work tirelessly to create an exceptional product for our customers.
It would be amazing if sproutsocial could make a "unfollow all" button under the people who do not follow you page.
@James Thanks for the suggestion, James! We bet that would be super helpful, however because Twitter does not permit any automated or bulk following or un-following behavior, it would be a restriction for any third party tool to implement, and that includes Sprout Social. We'll be keeping our eyes on it for any changes!
When will SproutSocial have support for LinkedIn company pages? I was told by the end of this year but it's nearing that time and I haven't heard anything. Any idea?
@MattZ50 Hi, Matt! We're working hard to get the update out there! Integration with LinkedIn company pages will be happening VERY soon! Thanks for hanging in there with us!
I'd like to see a response to Stefan. While I like the update also, it would be nice that it will actually tag the person, like it does in FB as that is what pushes it into their feeds, which helps our reach. As you know, as biz owners, our reach is declining due to FB filters. ;( Also, as Stefan indicated, would love to see the ability to schedule replies and/or RT. Thanks for the update and keep up the good work in constantly trying to improve.
@Kristen Hi, Kristen! As mentioned to Stefan, Facebook's API currently limits the ability to include the tagging feature to Sprout but we're continuing to keep our sights on any changes they make that will allow us to do so!
We'll be sure to pass along your suggestions to our team for future consideration – they love user feedback! Stay tuned!
Great update, and a good reason to use Sprout instead of the native Facebook app! However, we're still waiting for Sprout to address the main reason we–as a company–are still using FB natively, i.e. the inability to @mention other Pages when composing new posts. That, along with the ability to save drafts/schedule FB posts in Sprout that appear as drafts/scheduled posts on Facebook.
@Stefan Thanks for the feedback, Stefan! We're totally on board with your suggestions, and Facebook tagging is something we're definitely looking into incorporating into Sprout, however Facebook doesn't currently provide that option to external tools but we're keeping an eye out for any changes to that!
This seems to very exciting and something to watch out for. How different this will be from commenting/posting directly from Facebook page is something to experience and find out. Thanks for sharing.
@Bhavia Thanks for your insight! For anyone managing multiple social media profiles, this will help streamline the workflow by keeping any tasks related to publishing, listening, and engaging, and help to keep it in one dedicated place to lessen the need to toggle back and forth from platform to platform!
@hotindiemedia It's definitely a great addition and are so happy it's in the hands of the Sprout Social community! Let us know what you think!
Rachel has a good point.
Depending on my group set up (personal vs Business or business channel, of which I currently have three.
Each time I replay back under that that group, will it show that group persona?
But I like the update. Great Work SproutSocial. Big Fan.
Merry Christmas by the way. Enjoy the holidays.
@JDmortgagetech Great question! You are correct in that every time you reply back, it will show up as the brand that the comment originally appeared on. However at the moment, the ability to reply as a person (yourself) is unavailable. I hope this helps clarify things!
Just to confirm.
I have one group that is for the Retail side of my business. The other group is for my wholesale side of the business.
When I reply from within that group, the persona is that Groups Persona that is shown up in the comments feed.
@JDmortgagetech: That is correct! If you run into any issues, feel free to let us know!
If you have several different pages, what persona will Sprout leave the comment/post as? Will it post the comment as the page that the comment is on?
@Rachel Hi, Rachel! You hit the nail right on the head. The persona that Sprout will have pulled up will be the brand that the comment is on. Hope you're enjoying the update!