It’s not just offsite links that are becoming more prominent in Facebook’s News Feed. The social network has redesigned stories about members’ recommendations to include [...]

Brands in the restaurant industry often sink or swim by word-of-mouth, and having people talking about you on social media can do wonderful things to [...]

There are lots of benefits to keeping your social media and customer service teams connected. From more complete resolution of problems to developing stronger relationships [...]

It’s Facebook Friday — each week we’ll offer one tip for leveraging Facebook to increase customer awareness of and engagement with your brand or business. This week, we’re looking at why pop stars [...]