Social media management
JetBlue and ModCloth Share 3 Policies to Prevent Social Media Disaster
In April 2013, car rental company Hertz announced it had broken new ground by becoming the first in its category to offer customer support on [...]
Case Study: How Braintree Uses Social for a Digital Business
Braintree is a digital and mobile-payments company that aims to simplify credit card transactions. With a fleet of high-profile clients, an easy-to-use API, and top-notch [...]
GM’s Michael Savoni on Why You Need a Customer Service Twitter Handle
Communities have changed a lot in the past few years, having manifested online in ways no one could have previously imagined. Still, some things have [...]
Three Recruiters Reveal Surprising Observations About Social Media
Depending on the last time you looked for a job or changed careers, social media was either a completely non-existent or an absolutely integral part [...]



