Starting today, you can now customize the Sprout Queue for each of your connected profiles individually! The Sprout Queue makes it easy for you to maintain a consistent presence on social without having to spend time scheduling every message. Your team can add content to the queue, and Sprout will automatically publish your messages at preset times or when your audience is most engaged.
In the improved Sprout Queue, you can configure up to ten custom post times for each of your profiles—allowing you to set times that make sense for each of them individually. This new functionality will be extremely helpful if you maintain a different profile for each of your brands or key markets, if you manage a portfolio of clients, or if you just want to queue messages at different times for Facebook and Twitter.
In addition, now you can also choose to use ViralPost for each profile, too! ViralPost analyzes your audience to determine the optimal times for you to deliver content based on usage and engagement patterns, content velocity, and other factors. It then automatically delivers content at the moment it will have the greatest impact.
Of course, you still have the option to apply just one set of post times to all of your profiles and the ability to turn ViralPost on for all of your profiles at once.
When you set up post times for your profiles, you’ll also notice a brand new timeline view. From here you can identify gaps in your publishing times, and see how long your currently queued content is set to run.
As always, you can add content to the queue from Sprout’s web or mobile apps, as well as from the Sprout browser extension or bookmarklet while you’re browsing the web.
A couple friendly reminders about Queue: Only your account owner can set up the Sprout Queue, and ViralPost is only available on Premium, Team and Enterprise plans.
Product Team: At Sprout Social, we embrace and revel in the fact that social media is a crucial component of brand and customer relationships. Our team of dedicated engineers, marketers, designers, product specialists and customer service professionals work tirelessly to create an exceptional product for our customers.
Is there any way to split weekdays and weekends on the SproutQueue please? It would be great, for example, to only include two updates on the weekend compared to five during the week! Please help, Katy
Hi, love this feature, much improved. I would like to see Queue limit increased from 50 to 100 because if you manage a lot of feeds that extra time comes in handy. I also would love the capacity to shuffle a Queue
@MastFarm Great to hear you're loving the new update and thanks for sharing your input! As we continue to make updates and improvements to Queue, we'll reassess limits and the shuffle as well.
I like this update. I was actually confused last week when I would select the amount of posts on one profile and see it change in all others (not all profiles are the same, glad you realized this). I have a complementary update I would appreciate for this.
Posting everyday is something that I don't recommend unless the nature of your business, service or brand demands it. For brands I recommend posting 2 to 3 times a week, 2 posts per day. I think this should be a parameter included in the Viral Post feature; option to select the amount of days in the week to publish content (I can always schedule date-specific content) and Viral Post should select the best days AND times to publish the content.
Hope you can take this into consideration for future updates. :-)
@grabolio I agree with you 100%. Even if we could set a Sprout Queue on a nominated day rather than at that time every day.
e.g. Mondays at Xam, Wednesdays at Xpm etc
As some of the profiles I manage won't be posting every day.
@AiimiLtd @grabolio Thanks for the feedback! Our team is always looking to expand our offerings and plan to build out the functionality of Queue and ViralPost as we go, so will look into day of week parameters.
As @grabolio mentioned, there's always the option to schedule messages regularly if you don't want to send a tweet daily through Queue in the meantime!
I got excited when I read, "Your team can add content to the queue, and Sprout will automatically publish your messages at preset times or when your audience is most engaged." Then I found out that I have to upgrade in order to receive the benefits. Seems like everyone is raising their prices dramatically. So much for the American Dream and the small mom and pop businesses trying to make a living. Seems like everyone is catering to Internet Marketers and Social Media Experts who make a ton of money. Not surprised though...Most of our jobs are going to India and China anyway. It's cheaper for companies to deal with them instead of strengthening the American dollar. Very sad situation we have here.
@DerekDoernbach Hey Derek - Happy to help clarify! All plan levels can Queue posts for preset times, which can be set in Sprout Queue. You won't need to upgrade in order to use that feature or take advantage of the new update that was just introduced. We're excited to offer the additional functionality of setting times per profile to all of our customers. ViralPost, which optimizes those send times, has always been a feature of our Premium plan since launch in July 2012.
Sprout is proud to be born and bred in Chicago. 98% of our team lives in the Chicagoland area (Go Bears!), but as our customer base continues to grow across the globe, we're preparing to meet those demands as well. Thanks for your support!
@thelizarmy Hi there! Click the upper right gear drop-down in your Sprout Social account, you'll be able to access those settings in "Sprout Queue".
Keep in mind that you'll need to be the account owner (not a team member on the account) to be able to change the settings, but all team members can click to 'Q' a new message in the compose box if Queue has been enabled.
Do I need to have my locations go in and publish content each day and then hit Queue? Or is there a way to have them schedule each daily post to go out as a viral post? The Queue is actually something we have yet to use.
@Lauren Hey Lauren! Depends how you've set up Sprout Queue. For each profile you manage, you can choose to send Queued posts with either manual set times or ViralPost (assuming you're on Premium).
If you have chosen manual times for a profile, then hitting 'Q' in the compose box will publish the message at the next time slot. If you have chosen ViralPost for a profile, then hitting 'Q' in the compose box will send the message at the next optimal send time (using ViralPost). Sprout Queue settings are at the profile level, so messages will send either with the manual times or with ViralPost – it won't vary day to day.
Here's a bit more information and step-by-step directions on Sprout Queue: https://sproutsocial.zendesk.com/hc/en-us/articles/202124218-Setting-up-Sprout-Queue-ViralPost. Let me know if I can help further!
This is great! I'm slowly weening members of my community management team off of Buffer, and this will help.
Another bit of feedback I've gotten is the fact that Buffer offers content suggestions to fill their feeds (to fill in between times they share original content). Is this something that's in Sprout's future?
@kimberlyloc Thanks for the suggestion, Kimberly! No plans for content suggestions (beyond making content easier to find through our Feedly integration), but will share the idea with our team.
Very happy about this. Now I can give up buffer--except the one thing I like about Buffer is it allows you to share and schedule full size images from any site with it's extension for Chrome.
@Laura Tate Great to hear you're enjoying the update so far, Laura! You can currently upload full-size images to the Sprout Chrome extension (http://instagram.com/p/o6qcOdoGD0/?modal=true), but our team will look into ways to add more functionality to that feature over time.
Great news! Now if you can just let me add replies and retweets to the queue, I can cancel my subscription to Buffer.
@savannah1 Hey Savannah - Do you have an example of when you would queue a reply instead of sending it immediately, so our team can get a better idea of how you'd use that functionality?
@Brit at Sprout Social @savannah1 Actually similar need, but for tweets. If someone is sharing one of our links or just tweets it would be nice to schedule it in the queue. Say if I check Sprout and have 10 messages I'd like to Retweet I have to do it all now or come back at the times I want to Retweet them so I don't spam followers
@bniaulin Thanks for the insight!
@Brit at Sprout Social @savannah1 No problem. I manage several accounts for large entertainment clients like CBS. There's a constant stream of tweets about their shows and they come in at all times of the day and night from around the world. I buffer my retweets so that there's a constant stream of them trickling out 24-hours each day, rather than just during the period that I'm actually at my desk.
For replies, I reply right away if it's a specific customer service issue. If it's a more general reply, I buffer that too so that the account appears continually active.
Great! I just signed up with Sprout for my agency and was just asking my Product Specialist today if we could do this exact thing! Looking forward to you adding in LinkedIn business pages!
@StephanieNissen What perfect timing! Glad you're enjoying the new update.
It's great to see this functionality now added to Sprout Social! However, as an agency we've desperate for the ability to schedule replies and retweets through Sprout Social, but I'm sure this is an upcoming feature.
@Ashton Lee Hudson Love it. It's a shame that Sprout Social doesn't allow for scheduled replies yet. :(
@Lewis Jackson @Ashton Lee Hudson Happy to hear you're both excited for the new improvements to Queue! Scheduled replies and retweets is something our team continues to consider, but don't have any plans for at this time.
@Brit at Sprout Social Really? That's a shame. I'm surprised that a $99 tool doesn't have all the features of my $10 Buffer subscription.