Last week, we brought you enhancements to the Sprout Social ‘reply’ box and we’ve been flattered with the incredibly positive responses. With that said, we’ve continued down the path of enhancing your engagement tools and we’re proud to present a few more things that will elevate the user experience for customers currently taking advantage of our Team features.
Starting today, team members will be informed when somebody else on the team is in the process of responding to a message. For example, when team member ‘A’ is replying to a message, team member B will get a live notice when attempting to reply to the same message so that efforts do not overlap or collide. You get all of the same functionality while assigning tasks as well! See screenshots below for examples.
These live notices will help teams of all sizes stay aware of each other’s duties and effortlessly keep the entire team tuned in and productive.
Some of you may have noticed the ‘online status’ indicator that is presented next to each team member when assigning a task. We’ve been running it for a few weeks now and wanted to mention it while we are on the topic of real-time collaboration. If you haven’t noticed it you should definitely check it out by hitting the push-pin icon on any message in Sprout.
We’re thrilled to release the first few real-time collaboration features and you can expect to see some related enhancements soon. Stay tuned!
– Team Sprout
Product Team: At Sprout Social, we embrace and revel in the fact that social media is a crucial component of brand and customer relationships. Our team of dedicated engineers, marketers, designers, product specialists and customer service professionals work tirelessly to create an exceptional product for our customers.