As you might expect from its name, LiveChat is a website chat application that enables people visiting your website to engage in real-time chats with your staff or agents. According to its website, LiveChat is “the only chat solution on the market designed to help businesses make money, not just to communicate.”
LiveChat has a number of unique features that make it much more than a simple chat-based service. For example, it integrates with over 30 third-party customer service applications, including ZenDesk. It also has powerful web analytics and tracking tools built right into the application so that you can “see through your visitors’ eyes” and see what pages they’re viewing on your site. Add even more features, like keyword tracking, report generation, and a one-click rating system for your support staff and it becomes clear why the app positions itself as a money-maker, not a cost center, for your business.
LiveChat is a multi-tired, paid service, but you can sign up for a free trial to try the application before you buy it (but be sure and check out the special offer, exclusive to Insights readers, below).
What Needs Does it Address?
[Image credits: LiveChat]
As an existing customer, I called LiveChat support and was told they wouldn't help by phone. Pulled up LiveChat and chatted online with the same guy. He was rude, condescending, and totally unwilling to help. Our business is moving to a different provider... one that still believes in taking care of the customer.