Context is critical to effective social communication and building strong relationships. At Sprout Social, we’ve taken great care to intelligently provide access to contextual information throughout the app, whether that’s the ability to view a full conversation history when replying to a Tweet or reviewing shared notes and contact details in the integrated social CRM.
Today, we’re pleased to build upon that layer of contextual social communication by incorporating Twitter’s latest update, the revamped quote Tweet, into Sprout’s publishing tools. The new Retweet With Comment action replaces the old Quote Tweet option, making it easy to share and comment on a Tweet with just one click.
Due to the 140-character limit, a traditional Quote Tweet often required you to shorten the original Tweet and still left you with a very limited number of characters to add your own voice. By seamlessly embedding the original Tweet using a link, the new Retweet With Comment format allows you to use up to 116 characters to provide your own commentary while maintaining the integrity and full context of the original Tweet.
How to Retweet With Comment From Sprout
- Click the gear icon in the top right corner of on any Twitter message.
- Choose the Retweet With Comment option from the menu.
- Compose your Tweet, using up to 116 characters.
Even though you won’t see the link in the Compose field, Sprout will seamlessly embed the original Tweet when your message publishes.
In addition, the original Tweet on which you are commenting is embedded in the Compose window for easy reference and increased context.
The new Retweet With Comment option is now available in Sprout’s web app and will be released for Sprout’s iOS and Android apps soon. Stay tuned for more updates as we continue to enhance Sprout’s publishing tools and provide the most effective platform to power your social communication.
As always, let us know if you have any questions or feedback.
Product Team: At Sprout Social, we embrace and revel in the fact that social media is a crucial component of brand and customer relationships. Our team of dedicated engineers, marketers, designers, product specialists and customer service professionals work tirelessly to create an exceptional product for our customers.
@Hartsy You sure can. In the Twitter Report, you'll see a section called Audience Engagement. From there, metrics such as retweets, replies and more will be displayed, and where you will find data for retweets with comments for the date range selected. Hope this help!
I can kind of understand why you've done this and can see its uses. But please please please bring back the ability to schedule/queue a RT without commenting on the original tweet (ie, bring back 'quote'!). I don't need or want to be able to comment on every RT but for some of my clients I DO NEED to be able to schedule/queue RTs without comments. I love SproutSocial, the support is outstanding, but this new RT With Comment feature is not an improvement in my view.
@davidepotts Thank you for the insight, David. Truly do appreciate the feedback on why features do and don't work for you. We implemented the update to bring feature parity with Twitter and maintain how they guide users to communicate.
We will be sure to pass along your comment to the team though.
Wish you would have left the other RT option. Now I have to copy and paste if I don't want it to appear like a link. I usually love what you do, but I'm not a huge fan of this update.
@Miss_Ink I agree with you as well! I actually do not have the time to copy and paste though.
@Miss_Ink I agree with you completely. The only response I've had from Sprout Social is apologies, finger-pointing at Twitter and a time-consuming "workaround." Not happy about this giant step backward to service our clients properly.
@CCMilk @Miss_Ink Hi, all. Quote Message is a deprecated feature on Twitter.com. Therefore, Sprout decided to remove this feature to maintain consistency with how Twitter guides people to communicate on their platform. I can understand where there may be frustration with the update (not all updates will be popular), however, we do read and value all user feedback so I'll be sure to pass along the suggestion to our team to discuss.
I don't like the taking the option away to schedule RT's without a comment in the queue. Now I will be forced to use another app to continue do so for the many accounts in which I manage.
@VAinParadise1 Hey there, understand that's an important functionality and we really appreciate the insight. If you need a workaround, you can copy and paste the tweet, add a comment, then queue/schedule. The quote message functionality was deprecated by Twitter a few years ago, so we incorporated the new feature to align with their updates.
Is sprout planning to add proper displaying of Twitter's new quote format? Right now we're still seeing it as a tweet with a link to the quoted tweet.
@vannoj Hey Justin, thanks for reaching out. The reason that we have the RT displayed as a link is so that our users have a larger character limit to work with (116 characters to be exact). We'll pass this feedback along for consideration and let you know if/when we change the display.
@sprout_sarah @vannoj That doesn't make sense to me. What I'm asking is why don't quotes using Twitter's new quote format look like they do on Twitter's website (above), but instead they just include the link to the tweet in Sprout (below).
When looking through feeds and finding these new quote-style tweets, I have to click the link to the original tweet, which bounces me to Twitter's site instead of showing the quoted tweet natively in Sprout. Any plans to properly display these in the future? Other 3rd-party apps have already done this so it's definitely possible. Thanks!
@vannoj Ah, our misunderstanding! We wanted to get the comment on RT feature as quickly as possible without having to spend a lot of time on UI changes.
That said, we're looking into how to make this feature the most valuable for you- showing the original tweet is something we're working on incorporating. We don't have an ETA yet, but we'll be sure to keep everyone posted!
@Eileen C Hey Eileen, you can currently add Retweets with comments to the Sprout Queue! Just schedule them as you would any other message within the queue. Unfortunately, you cannot currently add RT's w/o comments to the Sprout Queue, but we'll be sure to pass the feedback along to our team.
Does Sproutsocial plan on adding the retweet with comment to its matrix of SM impressions? Or will it continue to only count as a mention?
@Dominic M Hey Dominic, Twitter's API does not currently include a method for tracking RT's with comments as Retweets or mentions. As a result, Sprout doesn't currently have a way to accurately measure them, but we'll be sure to keep you posted if that changes in the future.
@YennyPie Happy to hear it, Jen! We're pretty pumped about it as well. :)