Facebook has launched another redesign, but instead of raising questions, this one aims to provide you with answers.
In an effort to make it easier for you to find information about its products and services, the social network has simplified its Help Center.
Previously, finding the information you needed wasn’t always easy. A page full of clunky text links and poor user experience didn’t help. In fact, the company even tried using in-line answers — a clear sign that it knew the Help Center was difficult to navigate.
Now, Facebook has simplified the design, focusing on six major categories. “See What’s New on Facebook” and “Learn the Privacy Basics” will be displayed all the time. However, the remaining four are based on popular searches. Meaning that they can rotate based on what people are asking at the time.
Other updates include a highlighted list of popular questions as well as top Facebook Pages that you can subscribe to in order to receive company updates, feature announcements, and tips. Facebook has also rolled out its Support Dashboard, which tracks all of your submitted requests. Originally launched in April, the Support Dashboard is now available for all members.
Jennifer Beese: Jennifer Beese has worked as a community manager and social media strategist. When she’s not writing, you can find her studying anatomy and physiology—she literally has a skeleton in her closet—or under the stars with her telescope.