Sprout Social - Sprout Insights

Sprout Social partners with Zendesk for social media customer service

(May 8, 2012 by Samuel Axon) 10

Sprout Social’s social media management tool and customer service help desk Zendesk are integrating to make it easier to communicate with customers through social media.

The 2-way integration allows you to create, track, and manage customer support issues from the powerful social media dashboard. If a customer tweets a support question at you on Twitter, you can make that a help desk support ticket in Zendesk with just one click, sending the entire conversation to Zendesk. The integration works in the other direction, too. Continue Reading…

Introducing Our Social Media for Enterprise Channel

(April 19, 2012 by Samuel Axon)

At Sprout Social we’ve worked hard to be the definitive destination for small businesses and brands looking to make sense of the social media space, but Sprout Social is about more than just the corner bakery. Our social media management tool also helps large organizations coordinate their efforts and manage their teams to make their marketing efforts more effective.

That’s why Sprout Insights is launching an Enterprise channel Continue Reading…

Find a Job in Social Media on Sprout Insights

(March 23, 2012 by Samuel Axon) 8

Looking for an awesome gig in social media? Sprout Insights is dedicated to helping you do that. Give it a try — search for the career change you need at our new job board, accessible in the right sidebar.

You can search for any terms you want, and in any location. Want an Online Marketing Director job in Los Angeles? You can search for that, a Blog Editor job in Austin, a Product Manager gig in Chicago, or anything else that might fit your career goals and your situation. Continue Reading…

Download the New Sprout Social iPhone App Today

(February 23, 2012 by Samuel Axon) 21

A new version of Sprout Social’s iPhone app is available in the Apple App Store today, and it’s our biggest update to the iPhone app yet. The app is free in the app store, but you’ll need a Sprout Social account to use it. Fortunately, you can sign up for a free trial if you’re new to Sprout Social’s powerful social media publishing application. Continue Reading…

How to Create Facebook Page Metrics Reports

(February 17, 2012 by Samuel Axon)

It’s Facebook Friday — each week we’ll offer one tip for leveraging Facebook to increase customer awareness of and engagement with your brand or business. This week we’ll show you how to use the enhanced Facebook Insights reporting feature in our social media management tool, Sprout Social.

If you’re not a Sprout Social subscriber and you want to try this tip out, just sign up for a free trial. Continue Reading…

New in Sprout Social: Task Notifications, Enhanced Facebook Reporting

(February 17, 2012 by Samuel Axon) 14

Our social media management tool Sprout Social received two big updates today, making it an even more powerful solution for managing businesses and brands’ online presences.

We’ve added a new notification center for Tasks assigned within teams collaborating on your various social media channels, and now you can receive and respond to email notifications of Tasks too.

We’ve also cranked out an update to our reporting system; in addition to general improvements, it now supports the powerful new metrics that Facebook Continue Reading…