4 Warning Signs to Look Out for When Hiring a Social Media Manager

So, you’ve decided that it’s time to add a social media manager to your team. This addition to your staff that can give some consistency to your brand’s presence across the web, as well as freeing up your time to focus on running your business. However, it’s an important hiring decision that should not be made lightly.

This person will be acting as the voice for your company on some very public channels. We’ve already shared some of the traits that make for a good social media manager. Here are a few of the characteristics that should give you pause about a job candidate.

1. No Social Media Experience on the Resume

Spending five hours a day casually browsing Facebook or tweeting 20 times a day doesn’t make anyone an expert in social media. Review candidates’ resumes for some bona fide credentials.

Since the field is relatively new, there is no set career path that someone looking to be a social media manager should follow. You may need to do some sleuthing to assess a candidate’s real experience. Was social media important to the corporate culture of past workplaces? Has he or she written or read insightful articles about trends? Does the candidate know about the businesses running the popular networks?

A smart applicant will want to demonstrate that expertise clearly on a resume. If that experience is lacking, tread carefully. While it is possible that a bright person can learn skills quickly on the job, you will probably be better off teaching a new hire the details of your industry rather than helping him or her learn the social media angle.

2. Lack of Dedication

The responsibilities for maintaining all of a brand’s social media channels add up to a heavy load for one person. It’s entirely possible that a social media manager can feel overwhelmed by the sheer number of tasks, updates, and responses that the job demands.

Someone with just a passing interest in either social media or in your business is less likely to have the drive to stick with a job that requires near-immersion in both. Make sure that you have faith in the candidate’s dedication to the work and that he or she is clear about your expectations for what the position entails.

3. Red Flags in the Cover Letter

The cover letter is just as important as the resume for judging job applicants, and social media experts are no exception. Take a really close look at the correspondence from your potential new employee. Are there spelling or grammar mistakes? What’s the tone of the cover letter? What’s your first impression of the writer’s character?

A job candidate uses the cover letter to put his or her best foot forward. The candidate’s attitude will reflect and represent your brand to the public. Just because social media is new, and frequently casual in tone, it doesn’t mean that traditional business savvy should fly out the window. A good cover letter should demonstrate that the candidate is, at the very least, professional. If the cover letter and your further interactions with the applicant don’t confirm that, keep looking.

4. Questionable Reliability

As mentioned above, this position essentially falls under the umbrella of public relations. We’ve covered some of the more prominent mistakes companies have made on social media platforms, from Twitter to Pinterest. Can you count on your new hire to avoid those problems and to put your brand’s best face forward?

References are the best way to confirm this character trait. If past employers mention that your job candidate was habitually late to work or frequently missed deadlines, that’s a serious warning sign. You wouldn’t tolerate that in your other employees, so don’t make your social media hire an exception.

What sort of warning signs would you look for in a social media manager? Let us know in the comments!

[Image credits: Christina Xu, Victor1558, star5112, Rutger van Waveren, Ben Onken]

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Author: Anna is a freelance writer in Chicago. Her rambling thoughts can be found on Tumblr, while her very concise thoughts can be found on Twitter.

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I think it's also a good idea to check the candidates klout score!

saracsit 6 pts

That's all fine and dandy but how does one get experience? You are saying that if they have no social media experience on the resume then they should be immediately illuminated from pool applying for positions. Pfffft. Might as well just throw in they should be under 25. http://www.ragan.com/Main/Articles/45237.aspx

 

LenaOnTheBeach 5 pts

 saracsit I actually took an unpaid. part-time Social Media internship (when I was 29), and shortly after found myself managing accounts for my friends' small businesses and volunteering with my hometown community association. If your current company doesn't utilize social media yet, how about drafting a pitch to promote the use? Demonstrate your aptitude and passion by researching the social media profiles of your competitors/vendors/customers/prospects -- review their followers, engagement style, etc, and create a portfolio of sample content that would be appropriate to your line of business. I worked for a financial services firm in a past life and found that just by pitching the use of social media, I had a way to differentiate myself and make my business experience applicable to my next step. 

My latest conversation: Conversation @ http://www.lenaonthebeach.com/Lena/Blog/Entries/2012/1/31_January_Foodie_Penpals_files/widget3_markup.html

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didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSocial Hello There is a technical problem on #SproutSocial . Unable to buzz ! Didier London

SproutSupport
SproutSupport @SproutSupport 25 Jul

@didierdelmer Hey there! What seems to be the problem?

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport unable to post with safaro or firefox

SproutSupport
SproutSupport @SproutSupport 25 Jul

@didierdelmer By any chance, are you trying to post with the Bookmarklet? We're seeing an issue with that right now. Or posting via web app?

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport Trying to post with web site and bookmarlet http://t.co/yoyB7lMW

SproutSupport
SproutSupport @SproutSupport 25 Jul

@didierdelmer Our engineers are working on the bookmarklet fix. When logged into Sprout & posting through Compose, are the messages posting?

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport No I am afraid !

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport Do you want a screenshot. I ca, email it to you

SproutSupport
SproutSupport @SproutSupport 25 Jul

@didierdelmer Yes - that'd be perfect! Could you please email us at support[at]sproutsocial? Thanks!

SproutSupport
SproutSupport @SproutSupport 25 Jul

@didierdelmer Hi Didier - Bookmarklet should be all fixed now. Please let me know if you continue to experience any issues!

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport Hello still not working ;-( I am emailing 2 pictures

SproutSupport
SproutSupport @SproutSupport 25 Jul

@didierdelmer Whoops! Jumped the gun. Our engineer is working on it now and will get it working again shortly. Sorry!

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport Email sent... I am in London and have a big buzz to go tomorrow cause of London2012. I dont want to go back toHootsuite

SproutSupport
SproutSupport @SproutSupport 25 Jul

@didierdelmer We're on it! We'll have this fixed up for you in just a bit.

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport Support is top anyway !

didierdelmer
didierdelmer @didierdelmer 25 Jul

@SproutSupport Working great thanks !!!

jchui
jchui @jchui 24 Jul

@DennisPang You got it, D-Pang!

jchui
jchui @jchui 24 Jul

@SMNVAN @DennisPang Definitely! Tips for the recruiter AND the student looking to get into social media.

farhanmohamed
farhanmohamed @farhanmohamed 24 Jul

@dennispang I love number one on this list.

DennisPang
DennisPang @DennisPang 24 Jul

@farhanmohamed yup. i see a lot of that!

farhanmohamed
farhanmohamed @farhanmohamed 24 Jul

@dennispang it's like the ones that say "passionate about social media" or "social media expert" in their Twitter bios

DennisPang
DennisPang @DennisPang 24 Jul

@farhanmohamed or the "guru" lol

farhanmohamed
farhanmohamed @farhanmohamed 24 Jul

@dennispang bahahaha oh silly people make me laugh

DennisPang
DennisPang @DennisPang 24 Jul

@farhanmohamed they entertain me ;)

n8brophy
n8brophy @n8brophy 24 Jul

@farhanmohamed @dennispang Vancouver's chalk full of "experts" who don't know what Open Graph is. They usually don't know EdgeRank either.

farhanmohamed
farhanmohamed @farhanmohamed 24 Jul

@dennispang ...and they only have 200 tweets (over 10 months), follow 60, and 100 followers.

stella_stella99
stella_stella99 @stella_stella99 24 Jul

@MichaelCarusi @SproutSocial @Sprout_Insights Number 1 pretty much sums it up.

MichaelCarusi
MichaelCarusi @MichaelCarusi 24 Jul

@stella_stella99 A restaurant claimed they have a social media coordinator over a month after I contacted them on Facebook. #fail

Conversation from Facebook

Sprout Social
Sprout Social

Cool - thanks for sharing!

Pj Schott
Pj Schott

The Power of Community: An Introduction to Social Media Mastering Social Media: 3 Essential Tools for the Business Professional Social Media in the Real World: Successful Applications of Social Media Strategies Engaging Your Community: Creating Effective Social Media Campaigns Metrics & Measurement: The Key to Social Media Marketing Success Integrating Social Media into the Overall Marketing Strategy

Sprout Social
Sprout Social

Good one, Matt!

Matt Bennett
Matt Bennett

I work 9-5

Sprout Social
Sprout Social

Oo - that's an interesting question, Pj! I'm personally a bit wary of certificate programs since the space is still relatively new. What courses does your alma mater's SM certificate include? Maybe I just haven't come across the good ones yet?

Pj Schott
Pj Schott

What do you guys think about all the SM Certifications floating around out there? My alma mater is offering one for $2K+ ... the word on the street is they are totally unnecesary

Sprout Social
Sprout Social

Absolutely agree. A social media manager needs to know more than just how to use the tools, but have business experience as well (hence why an intern or new grad is - rarely - the best person for the job to represent your brand online). Thanks for your input, Chris!

Chris Souther
Chris Souther

Interesting question. I often joke about myself as being "the oldest active social media manager in Corporate America" but if I were to hire someone to replace me, I'd be wary of anyone who has "managed social media" with little other corporate experience. SM for business requires an understanding and appreciation for a number of other areas, including branding, legal, and just plain ol' appropriateness. I don't know that too many young SM managers are that deft with the business "voice" yet.

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